Our company does its utmost to ensure the client's needs are met. We will endeavour to commit to the following:
Observe how conditions affect the senior client and recognize changes that may occur and report and record information relevant to the client's care.
Provide service plan sumamries to ensure all personnel involved in your care has all the information necessary to provide the most appropriate care in an individualized manner.
Provide Home Support Workers who are compatible with the client.
Provide support and care to make a difference in the client's life as well as lives of the families of the client.
Delegate Home Support Workers for certain needs such as oxygen therapy, stroke care, as well as medication and insullin administration.
Ensure continuous client-
Provide an initial home assessment where we talk to the client or a family member about the client's needs or issues and from there we select a HSW who we feel would be compatible with the particular client. From there we have a "Meet and Greet" where the client has an opportunity to meet the HSW, thereby giving the client the opportunity to accept or reject the worker. We also assess if the client may benefit from other needs such as OT therapy, medical devices, counselling, problem solving or even referral to government agencies which might better meet their needs and follow up with a report or a request in to the client's social worker. This will help provide the client with the necessary medical and non-
Services that include home management, personal care and behavoural support as well as respite or companion care.
Provide clients with community access with worker's who have been preapproved by their insurance to carry passengers.